AutoPay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. Please note that enrolling in AutoPay does not stop your monthly paper statement. You can enroll in Paperless Billing in addition to AutoPay, all within My Account, WOW!’s Online Account Manager.
How to Activate AutoPay
Login to My Account, go to the Billing & Payment section and select "Submit Payment."
Next, select "Enroll in Autopay" in the "Payment Method" section. the Amount to Pay and "Next."
To complete enrollment you will be asked to confirm your payment selections and agree to the Payment Terms and Conditions.
When complete, a confirmation of your enrollment will appear onscreen
*Note:
It may take up to 30 days for the first Autopay transaction to occur. Please continue to make manual payments during that period.
In addition, we advise you to make a one-time payment to reduce your balance to zero
To submit a One-Time payment to clear any remaining balance, select one of the payment methods under the Make a One-Time Payment section and follow the on-screen instructions.
How to Discontinue AutoPay
Login to My Account, go to the Billing & Payment section and select "Submit Payment."
Click on the toggle button next to Autopay to set it to "OFF."
Click the "Confirm" button to save changes.
How to Change the Payment Method for AutoPay
Login to My Account, go to the Billing & Payment section and select "Submit Payment."
Click on one of the methods of payment under the "Autopay" section.
Follow the on-screen instructions to set up the new method of payment.
About Accessing My Account Online
To log in you will need the email you selected as your Login Email and your password.
If you've forgotten either one of those, you can get help on the login page.
To register for online account access, you will need the last 4 digits of your account number, the account holder's last name and the service zip code
