Internet Support

Most WiFi routers have a range of up to 300 feet indoors and 1500 feet outdoors. However, for best results, your connected device should be within 150 feet of the WiFi router. The WiFi will penetrate most walls, so you can have devices in different rooms and on different floors and still stay connected to the network.

The WiFi signal will typically go through two to three walls before you experience loss of signal. You should also try to keep the wireless router away from any large metal objects as these may hinder its range. If you have a large home or a home with thick or dense walls, it is suggested that you place the WiFi router in a high, central location and avoid crowded spots like bookshelves or behind furniture. If you want network access outdoors, we recommend you place the wireless router near a window.

Dead spots, buffering, or endless reboots? These are all symptoms of traditional routers, and why it can be so tough to work, browse, and play in every room of your home. The solution is Whole-Home WiFi from WOW!, which uses smart WiFi devices powered by eero to blanket your home in fast, reliable WiFi, delivering a consistently strong signal everywhere you need it.

Included with WOW! Whole-Home WiFi is the eero app. Within the app you can easily see and manage devices that access your network, share your guest network, create user profiles, or pause the Internet for individual devices.

To learn more about Whole-Home WiFi, watch this video.

Download speed is the time it takes for your computer to access a webpage from a server. Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster. A higher upload speed means that you will be able to post pictures to that same website more quickly than someone with a slower speed.

Each device on your network shares bandwidth. The more devices, the more your WiFi speed is divided up and the slower the speed for each device. For best results, check how many users and devices are on your network and what they are doing. Activities that use the largest amount of bandwidth are streaming video or music, online gaming, video chatting, and downloading large files. In addition, avoid running programs in the background that use up bandwidth.

To learn more WiFi tips, watch this video.

First check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, verify that the modem has power by verifying that power light is lit up. If there are no lights on the modem, verify that the modem is plugged into an active power outlet, try a 2nd power outlet, or bypass surge protector.

Unplug the modem's power cord, wait two minutes, then plug it back in.

If the lights do not go off when unplugging the modem, you have an advanced modem that has a battery in it. You will need to press the reset button on the back of the modem for 5 seconds. Do not hold the "Reset" button for more than 5 seconds as this can cause the wireless settings to be reset to factory defaults.

Wait until the lights on the modem stabilize. For the first several seconds, they will blink and turn on and off.

Restart your computer. If your WOW! Internet connection is still not functioning properly, please contact us.

To learn more WiFi tips, watch this video.